Today we are publishing the results of our 2012 Colleague Engagement Survey. The feedback that you provide through this survey is a very important milestone in the year.
This year, xx,xxx of you took the time to share your views, including xx,xxx people who also added written feedback.
This alone is evidence of something that I already knew - that you care greatly about Lloyds Banking Group and our customers - and you want to help change this business in a number of ways for the better.
While we all want to see improvement in the overall scores, I believe the results show we are at a turning point. Our business and industry have faced a number of challenges in recent years and recovery will take some time.
Thank you to everyone who responded to the recent Colleague Survey. Overall, xx% of colleagues in WAFI completed the survey, surpassing the Group response rate and bettering our own response rate last year. It is very important that you have your say as we build the best bank for colleagues and customers – I'm very grateful that so many of you took the time to share your views.
So what are the results telling us? Let me pick out a few things to highlight.
